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netVantage Managed IT Solutions

Your business is growing and along with it so are your IT needs. However, funding an entire team to handle, upgrade, migrate and manage the hardware and software isn’t always in the budget. What netVantage brings to the table is turnkey IT support, handling all the work using real-time system status updates, remotely. Utilizing this method coupled with our highly qualified staff, we will drastically reduce your overhead and operating costs for every aspect of computer related and IT issues. We cover desktops to servers and have years of experience with businesses of all sizes. The following elements are included with all of our managed server solutions.

Help Desk.
The netVantage Help Desk handles 85% of all service requests within 10 minutes or less via phone or email. Our technicians are friendly, knowledgeable, polite and understanding, here to help you with every aspect of your internal network.

Remote Network Monitoring.
At ITVantage, we don’t wait for problems to happen and then fix them; we’re proactive about network monitoring and utilize real-time status updates for all critical components. Your servers, firewalls and other services are consistently watched in an effort to minimize network downtime and reduce negative impact for you and your staff. Should a problem arise, network alerts are sent directly to technicians so we can reduce or resolve the problem before it disrupts your business continuity.

Security Service monitoring / Alerts.
State of the art, proactive system monitoring of your network, security system and software is on-going by netVantage, feeding real-time status updates of the integrity of your network.

Proactive Preventative Maintenance.
Outdated software, missing updates and failed maintenance to your computers and servers is not an excuse for systems to go down. Monthly, our staff conducts proactive services to ensure all your servers and desktop computers are up to date and optimized.

Network Operations Center.
Because business doesn’t always end at 5 o’clock, the NOC at ITVantage operates 24 x 7 x 365 to ensure we provide accurate, up to date monitoring services for your network. The focal point or brain of the operation will monitor software distribution, updates and troubleshooting while coordinating routine preventative maintenance. Your network integrity is key to employee workflow and we strive for seamless, up to date and trouble free operations.

OnSite Support.
Some IT issues need hands-on attention and ITVantage employs leading Microsoft Gold Certified engineers to identify and resolve problems. Our team will arrive quickly and work to get issues resolved and your business up and running with minimal downtime.

Reporting.
Our netVantage monitoring system provides detailed reports of system metrics, analyzing benchmarks and looking at how your business utilizes your current network. This information is crucial during the planning stage of a software or hardware upgrade.

Data Backup.
Small or large, the data on your computers and servers is the lifeblood of your company. With netVantage Backup and Disaster Recovery solution you can sleep well at night. Our BDR system continuously backs up your data in real-time and securely sends it to two off-site locations. Within a half an hour our BDR solution will have your system up and running on a virtual server to ensure your business continues to run smoothly and efficiently.

IT Technology Planning.
Whether you are deploying a new network infrastructure, updating your current network or expanding it to meet the growing needs of your business - small or large. We are constantly examining new technologies and how they can work best for you. By monitoring your network and examining reports, our metrics can provide comprehensive perspectives on the state you’re currently in and how implementation of new hardware or software could improve workflow and throughput. Proper planning can effectively and efficiently keep your business on the cutting edge.

Disaster Recovery Planning.
Should a natural disaster happen, (e.g. fire, hurricane, or flood,) recovering quickly and efficiently requires a proper disaster recovery plan. We’ll help map out and provide direction to management and staff if a disaster strikes to keep your business going forward.

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Our Solutions

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netVantage Managed IT Solutions

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